Shipping Policy

Thank you for shopping at fanelu.top, owned by Venus. We are committed to providing you with the best shipping experience possible. Please read our shipping policy carefully to understand how your order will be processed and shipped.

Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note that processing times may be extended during peak seasons, sales events, or due to unforeseen circumstances. We appreciate your patience.

Shipping Methods & Costs (Domestic – United States)

We offer various shipping options within the United States to best suit your needs. Shipping costs are calculated at checkout based on the weight, dimensions of your order, and your chosen shipping method.

  • Standard Shipping: Estimated delivery within 5-10 business days after processing.
  • Expedited Shipping: Estimated delivery within 3-5 business days after processing.

Free Shipping: We are pleased to offer free standard shipping on all domestic orders over $50 USD. This offer is applied automatically at checkout once your cart meets the minimum requirement.

International Shipping (US & EU)

Venus proudly ships to customers within the United States (US) and the European Union (EU).

International Shipping Costs: Shipping charges for international orders will be calculated and displayed at checkout based on your location, the weight, and dimensions of your order.

Customs, Duties, and Taxes: Please be aware that international orders may be subject to import duties, customs fees, and taxes levied by the destination country. These charges are typically not included in the item price or shipping cost and are the responsibility of the buyer. We recommend contacting your local customs office for more information regarding these potential charges before placing your order.

International Delivery Times: Delivery times for international orders can vary significantly depending on the destination country’s customs processing and local postal services. Estimated delivery times will be provided at checkout, but please note these are estimates and not guarantees.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number(s). You can use this number to track the status of your package directly on the carrier’s website.

Lost or Damaged Packages

Venus is not liable for any products lost or damaged during shipping. If you received your order damaged, please contact the shipping carrier directly to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Incorrect Address

It is the customer’s responsibility to ensure the shipping address is entered correctly at checkout. If an order is returned to us due to an incorrect or undeliverable address, you may be responsible for the reshipment costs.

Contact Information

If you have any questions about your order or our shipping policy, please do not hesitate to contact us:

  • Company Name: Venus
  • Website: fanelu.top
  • Address: 1647 Emily Renzelli Boulevard, San Jose, CA, US
  • Email: [email protected]
  • Phone: 408-644-1538